{"id":16744,"date":"2022-12-29T14:06:26","date_gmt":"2022-12-29T14:06:26","guid":{"rendered":"https:\/\/group7.eu\/customer-journey\/"},"modified":"2022-12-29T14:07:04","modified_gmt":"2022-12-29T14:07:04","slug":"customer-journey","status":"publish","type":"page","link":"https:\/\/group7.eu\/en\/customer-journey\/","title":{"rendered":"Customer journey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16744\" class=\"elementor elementor-16744 elementor-10330\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-243bda9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle ae-bg-gallery-type-default\" data-id=\"243bda9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26165f8f ae-bg-gallery-type-default\" data-id=\"26165f8f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-116adc65 elementor-widget elementor-widget-spacer\" data-id=\"116adc65\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bad4260 elementor-widget elementor-widget-heading\" data-id=\"7bad4260\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FROM FIRST IMPRESSIONS TO REGULAR CUSTOMER. THE IDEAL CUSTOMER JOURNEY<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-60830c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"60830c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1c6ae9 ae-bg-gallery-type-default\" data-id=\"a1c6ae9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-daaecad elementor-widget elementor-widget-text-editor\" data-id=\"daaecad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>What are the steps your customer takes before making a purchase? And after that? With customer journey mapping, we identify opportunities to improve the customer journey in order to create the ideal customer experience.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9fc8210 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9fc8210\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-31f3bd6 ae-bg-gallery-type-default\" data-id=\"31f3bd6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e97983b 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83 c 1,0.1 2.1,0.1 3.4,0.1 0.2,0 0.3,0 0.4,0 0.1,0 0.2,-0.1 0.4,-0.1 0.1,-0.1 0.2,-0.1 0.3,-0.3 0.1,-0.1 0.1,-0.3 0.1,-0.4 v -0.5 c 0,-0.3 -0.1,-0.5 -0.2,-0.7 -0.1,-0.2 -0.4,-0.2 -0.7,-0.2 h -1.5 c -1.5,-0.2 -2.3,-1.1 -2.3,-2.8 z\" id=\"path703\" style=\"fill:#ffffff\" \/>\r\n        <\/g><\/svg>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5228cc1 ae-bg-gallery-type-default\" data-id=\"5228cc1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ac5a77 elementor-widget elementor-widget-spacer\" data-id=\"8ac5a77\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f13b4a9 elementor-widget elementor-widget-heading\" data-id=\"f13b4a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INSIGHT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-3cdc30a elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"3cdc30a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4370967 ae-bg-gallery-type-default\" data-id=\"4370967\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a56d402 elementor-widget elementor-widget-text-editor\" data-id=\"a56d402\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We can use the persona to design the perfect customer journey.\u00a0 In this project, we investigate which &#8216;touchpoints&#8217; are used by customers when they explore the options, make a choice, make a purchase and continue their interaction with your company. We do that through customer research (interviews) and a workshop. The results are included in a customer journey map.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-02074a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"02074a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5288f0b ae-bg-gallery-type-default\" data-id=\"5288f0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2ce69b elementor-widget__width-inherit elementor-widget elementor-widget-global elementor-global-18405 elementor-global-10297 elementor-widget-html\" data-id=\"d2ce69b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\nsvg {\r\n margin: 0 auto!important;\r\n}\r\n\r\nsvg #inzicht_el,\r\nsvg #richting_el,\r\nsvg #actie_el {\r\n    transition: fill .2s ease;\r\n}\r\n\r\nsvg #inzicht_el:hover,\r\nsvg #richting_el:hover,\r\nsvg #actie_el:hover{\r\n  fill: #B02717;\r\n}\r\n\r\nsvg .no-pointer {\r\n    pointer-events: none;\r\n}\r\n.wrap-center {\r\n    display: flex;\r\n    justify-content: center;\r\n    align-items: center;\r\n}\r\n\r\nsvg #inzicht_el:not(.active),\r\nsvg #richting_el:not(.active),\r\nsvg #actie_el:not(.active) {\r\n      fill: #E7E5E8;\r\n}\r\n\r\n<\/style>\r\n\r\n\r\n<div class=\"wrap-center\">\r\n<svg version=\"1.2\" baseProfile=\"tiny\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" 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83 c 1,0.1 2.1,0.1 3.4,0.1 0.2,0 0.3,0 0.4,0 0.1,0 0.2,-0.1 0.4,-0.1 0.1,-0.1 0.2,-0.1 0.3,-0.3 0.1,-0.1 0.1,-0.3 0.1,-0.4 v -0.5 c 0,-0.3 -0.1,-0.5 -0.2,-0.7 -0.1,-0.2 -0.4,-0.2 -0.7,-0.2 h -1.5 c -1.5,-0.2 -2.3,-1.1 -2.3,-2.8 z\" id=\"path703\" style=\"fill:#ffffff\" \/>\r\n        <\/g><\/svg>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2168f7c ae-bg-gallery-type-default\" data-id=\"2168f7c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e61d5df elementor-widget elementor-widget-spacer\" data-id=\"e61d5df\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd8957 elementor-widget elementor-widget-heading\" data-id=\"7bd8957\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DIRECTION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-7dd47a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"7dd47a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4356d7e ae-bg-gallery-type-default\" data-id=\"4356d7e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa538e3 elementor-widget elementor-widget-text-editor\" data-id=\"fa538e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Then we start designing. What would the ideal customer journey look like? And what needs to change in order to get there? Together, we make a plan to improve the customer experience.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9d38860 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9d38860\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6abf8bd ae-bg-gallery-type-default\" data-id=\"6abf8bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74e8111 elementor-widget__width-inherit elementor-widget elementor-widget-global elementor-global-18407 elementor-global-10294 elementor-widget-html\" data-id=\"74e8111\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\nsvg {\r\n margin: 0 auto!important;\r\n}\r\n\r\nsvg #inzicht_el,\r\nsvg #richting_el,\r\nsvg #actie_el {\r\n    transition: fill .2s ease;\r\n}\r\n\r\nsvg #inzicht_el:hover,\r\nsvg #richting_el:hover,\r\nsvg #actie_el:hover{\r\n  fill: #B02717;\r\n}\r\n\r\nsvg .no-pointer {\r\n    pointer-events: none;\r\n}\r\n.wrap-center {\r\n    display: flex;\r\n    justify-content: center;\r\n    align-items: center;\r\n}\r\n\r\nsvg #inzicht_el:not(.active),\r\nsvg #richting_el:not(.active),\r\nsvg #actie_el:not(.active) {\r\n      fill: #E7E5E8;\r\n}\r\n\r\n<\/style>\r\n\r\n\r\n<div class=\"wrap-center\">\r\n<svg version=\"1.2\" baseProfile=\"tiny\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" 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202.9,84.6 v -9.8 h 1.9 V 79 h 3.3 v -4.2 h 1.9 v 9.8 h -1.9 v -3.9 h -3.3 v 3.9 z\" id=\"path699\" style=\"fill:#ffffff\" \/>\r\n            <path class=\"no-pointer\" d=\"m 211,76.6 v -1.7 h 7.2 v 1.7 h -2.7 v 8 h -1.9 v -8 z\" id=\"path701\" style=\"fill:#ffffff\" \/>\r\n            <path class=\"no-pointer\" d=\"m 219.1,78.1 v -0.8 c 0,-0.4 0,-0.7 0.1,-1 0.1,-0.3 0.2,-0.5 0.4,-0.7 0.2,-0.2 0.3,-0.3 0.6,-0.5 0.2,-0.1 0.5,-0.2 0.7,-0.3 0.3,0 0.5,-0.1 0.9,-0.1 0.7,0 1.4,0 2.1,0.1 0.7,0.1 1.3,0.2 1.7,0.3 v 1.5 c -1,-0.1 -2.1,-0.1 -3.3,-0.1 -0.5,0 -0.8,0 -1,0.2 -0.2,0.1 -0.3,0.4 -0.3,0.8 V 78 c 0,0.4 0.1,0.6 0.2,0.7 0.2,0.1 0.4,0.2 0.8,0.2 h 1.5 c 0.2,0 0.4,0 0.6,0.1 0.2,0 0.4,0.1 0.5,0.2 0.1,0.1 0.3,0.2 0.4,0.3 0.1,0.1 0.2,0.2 0.3,0.4 0.1,0.1 0.2,0.3 0.2,0.4 0.1,0.1 0.1,0.3 0.1,0.4 0,0.2 0.1,0.3 0.1,0.4 0,0.1 0,0.3 0,0.4 v 0.7 c 0,0.4 -0.1,0.8 -0.2,1.1 -0.1,0.3 -0.2,0.6 -0.4,0.8 -0.2,0.2 -0.4,0.3 -0.6,0.5 -0.2,0.1 -0.5,0.2 -0.7,0.2 -0.2,0 -0.5,0.1 -0.8,0.1 -1.6,0 -2.9,-0.1 -3.8,-0.4 V 83 c 1,0.1 2.1,0.1 3.4,0.1 0.2,0 0.3,0 0.4,0 0.1,0 0.2,-0.1 0.4,-0.1 0.1,-0.1 0.2,-0.1 0.3,-0.3 0.1,-0.1 0.1,-0.3 0.1,-0.4 v -0.5 c 0,-0.3 -0.1,-0.5 -0.2,-0.7 -0.1,-0.2 -0.4,-0.2 -0.7,-0.2 h -1.5 c -1.5,-0.2 -2.3,-1.1 -2.3,-2.8 z\" id=\"path703\" style=\"fill:#ffffff\" \/>\r\n        <\/g><\/svg>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16e6818 ae-bg-gallery-type-default\" data-id=\"16e6818\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3a35e7 elementor-widget elementor-widget-spacer\" data-id=\"b3a35e7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd3b93 elementor-widget elementor-widget-heading\" data-id=\"1fd3b93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ACTION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-inner-section elementor-element elementor-element-00f831c elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"00f831c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4a17eb6 ae-bg-gallery-type-default\" data-id=\"4a17eb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9f9577 elementor-widget elementor-widget-text-editor\" data-id=\"e9f9577\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For customer journey projects, we work with a 90-day plan. Here, we always plan the priorities over the next 3 months (90 days) and actually start implementing them together. We learn from our experiences and proceed to the next 3 months. At this stage, many clients do most of the work themselves. GROUP7 then provides (bi-)weekly advice, assistance, reflection and encouragement. We can also stay more closely involved and temporarily add someone to your team.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-59d8547 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"59d8547\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1d269d ae-bg-gallery-type-default\" data-id=\"f1d269d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05e60b8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"05e60b8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/group7.eu\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Optimize the customer experience<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-81f923d elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"81f923d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d33f43 ae-bg-gallery-type-default\" data-id=\"3d33f43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-650c5bc el-case-block elementor-widget elementor-widget-shortcode\" data-id=\"650c5bc\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div style=\"background-image:url(https:\/\/group7.eu\/wp-content\/uploads\/2022\/04\/Foto-Biet-Wortel-scaled.jpg);\" class=\"case-block-wrap cases\">\n\t<div class=\"case-block-text-box\">\n\t\t<h4>Cases<\/h4>\n\t\t<p><a href=\"https:\/\/group7.eu\/en\/cases\/?_sft_post_tag=customer-journey#go\">Read how we've helped other companies &raquo;<\/a><\/p>\n\t<\/div>\t\n\t<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-b25801c elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"b25801c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-ec78c07 ae-bg-gallery-type-default\" data-id=\"ec78c07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c095536 ae-bg-gallery-type-default\" data-id=\"c095536\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95bac2f elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"95bac2f\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;blinds&quot;,&quot;rotating_text&quot;:&quot;Call\\r\\nEmail\\r\\nApp&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-headline elementor-headline-animation-type-blinds elementor-headline-letters\">\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tCall\r\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tEmail\r\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tApp\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Us!<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-795966f elementor-widget elementor-widget-text-editor\" data-id=\"795966f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Please contact us to discuss your own digital challenges.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9ec37 elementor-icon-list--layout-inline elementor-align-center animated-slow elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"2b9ec37\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@group7.eu\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/group7.eu\/en\/contact\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment-dots\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fce6ae3 elementor-widget elementor-widget-spacer\" data-id=\"fce6ae3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-9aa4ef6 ae-bg-gallery-type-default\" data-id=\"9aa4ef6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FROM FIRST IMPRESSIONS TO REGULAR CUSTOMER. THE IDEAL CUSTOMER JOURNEY What are the steps your customer takes before making a purchase? And after that? With customer journey mapping, we identify opportunities to improve the customer journey in order to create the ideal customer experience. INSIGHT We can use the persona to design the perfect customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/pages\/16744"}],"collection":[{"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/comments?post=16744"}],"version-history":[{"count":16,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/pages\/16744\/revisions"}],"predecessor-version":[{"id":18476,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/pages\/16744\/revisions\/18476"}],"wp:attachment":[{"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/media?parent=16744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/categories?post=16744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/group7.eu\/en\/wp-json\/wp\/v2\/tags?post=16744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}